Repairs

Repairs

Category: Quality & Safety
Topic: Centrifugation Safety

In the rare instance a Hettich centrifuge needs repair, please contact us at 1.866.370.4388 or This email address is being protected from spambots. You need JavaScript enabled to view it. . Hettich USA in Beverly, MA, is a fully authorized depot repair facility with spare parts in stock.

Repairs must be conducted by Hettich approved technicians only. Only original spare parts and original accessories licensed by the Andreas Hettich GmbH & Co. KG are approved.

Repair process:

  1. Contact Hettich Technical Service Team: 1.866.370.4388 or This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. Hettich's Technical Service Team will quickly determine the problem and choose an appropriate action.
  3. If the repair requires extensive assistance, Hettich will supply an RMA (Return Merchandise Authorization) number. This number is important for tracking and shipping information.
  4. If you need shipping materials, our Service Team can provide you with the proper items to ensure your centrifuge returns safely.

Our shipping address is:
Hettich Instruments
100 Cummings Center
Suite 136L
Beverly, MA 01915

Our RMA form can be downloaded here.

For specific questions, contact us at 1.866.370.4388 or This email address is being protected from spambots. You need JavaScript enabled to view it. , or contact your distributor.

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