Repairs must be conducted by Hettich approved technicians only. Only original spare parts and original accessories licensed by the Andreas Hettich GmbH & Co. KG are approved.
- Hettich's Technical Service Team will quickly determine the problem and choose an appropriate action.
- If the repair requires extensive assistance, Hettich will supply an RMA (Return Merchandise Authorization) number. This number is important for tracking and shipping information.
- If you need shipping materials, our Service Team can provide you with the proper items to ensure your centrifuge returns safely.
Our shipping address is:
100 Cummings Center
Beverly, MA 01915
Our RMA form can be downloaded here.