Position Title
Field Service Technician, Northeast
Position Overview
Hettich Instruments is seeking a professional, customer-focused Northeast Field Service Technician to support customers across an assigned territory. This field-based role is responsible for installing, servicing, maintaining, and repairing Hettich equipment at customer locations while independently managing assigned service activity, proactively developing new service opportunities, and delivering a high standard of technical support and customer service. The Position will report directly to the Field Service Manager.
The ideal candidate with reside in either MA, CT, or Eastern NY
Hettich Instruments is the North American office of Andreas Hettich GmbH, a German manufacturer of clinical centrifuges, automated centrifuges, laboratory incubators, and cold storage equipment. Based in Beverly, Massachusetts, Hettich Instruments supports customers in hospitals, blood centers, reference laboratories, research laboratories, and industrial organizations.
Key Responsibilities
The Field Service Technician will travel to customer sites within the assigned territory and will be responsible for the following:
- Install Hettich products at customer locations.
- Perform IQ/OQ services as required.
- Perform preventive maintenance on Hettich equipment in accordance with established procedures.
- Diagnose and repair equipment that is not functioning properly.
- Coordinate with HVAC contractors to support repairs on refrigerated equipment.
- Identify required replacement parts and coordinate parts needs with customers and internal teams.
- Provide customer training on equipment operation and maintenance, as needed.
- Manage assigned service activity within the territory, including scheduling, customer communication, follow-up, service documentation, and CRM case notes.
- Proactively identify and develop new service opportunities within the assigned territory, including preventive maintenance, IQ/OQ, repairs, parts, service agreements, and other Hettich service offerings.
- Collaborate with the Sales team and Territory Managers to identify customer needs, develop opportunities, and generate new service business within the territory.
- Use available field time to follow up with customers, review the installed base, identify upcoming service needs, and actively generate additional service activity within the territory.
Qualifications
The ideal candidate will bring strong technical aptitude, professionalism, and the ability to work independently in customer-facing environments. Required qualifications include:
- Ability to travel up to 75% within the assigned territory, including regular overnight travel.
- Strong mechanical and electrical troubleshooting skills.
- Ability to read and interpret technical drawings.
- Strong organizational skills and attention to detail.
- Effective verbal and written communication skills.
- Working knowledge of Microsoft Office and the ability to accurately document service activity within Microsoft CRM.
Preferred Experience
Although not required, the following experience is preferred:
- Experience with biomedical repairs or certifications.
- Previous field service experience with laboratory instrumentation.
Benefits
Hettich Instruments offers a competitive benefits package, including:
- Company car allowance
- 20 days of paid time off
- 401(k) plan with company match after 6 months of employment
- Health insurance
- Dental and vision coverage
- Health club reimbursement program after 6 months of employment
- Voluntary flexible spending and dependent care savings programs
- Telephone allowance
Applications
To inquire about this position and to submit your resume please contact:
Bill Davis
Service Operations Manager
Contact me to inquire or apply for this position
About Hettich
Hettich Instruments is the North American subsidiary of the German company Andreas Hettich GmbH, headquartered in Tuttlingen. Andreas Hettich GmbH is a leading laboratory equipment manufacturer best known for its high-quality centrifuges and incubators used in clinical, blood processing, and research laboratories. Hettich also manufactures and supports quality equipment for cold storage, climate control, and laboratory automation.
Founded in 2003 and based in Beverly, Massachusetts, Hettich Instruments serves as the hub for Hettich’s North American operations. An experienced, responsive team provides technical expertise, customer service, and sales support for customers and distribution partners across the continent.