Terms and Conditions

The following conditions govern Hettich North America’s privacy policy, website usage, and terms of sale. For additional information or questions please contact us.

Privacy Policy

Hettich Instruments, L.P. (Hettich) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our website: www.hettweb.com. Read more…

Website Usage

Welcome to the website (the “Site”) of Hettich Instruments, L.P. (USA) (“HIUS.”). Please carefully review these Terms of Use (“Terms”). Your access or use of this Site constitutes your acceptance of these Terms. If you do not agree to abide by all of the provisions contained in these Terms, you must not use or access the Site. HIUS may also make changes to these Terms, which will be posted to this page and will become effective immediately upon posting. For this reason, we urge you to read these Terms each time you visit our Site. Read more…

Terms of Sale

Execution of Contract: The Seller’s offers are non-binding and made without engagement. Declarations of acceptance and all orders must be confirmed by the Seller in writing by fax or email, usually in the form of an ‘Order Confirmation.’ The same applies to any supplements or amendments. Drawings, illustrations, dimensions, weights, and other performance data shall be deemed binding only if it has been expressly agreed in writing. Read more…

Anti-Bribery and Corruption

Hettich Instruments, L.P. (Hettich) is committed to conducting its business ethically and in compliance with all applicable laws and regulations, including the U.S. Foreign Corrupt Practices Act (FCPA) and similar laws in other countries that prohibit improper payments for obtaining a business advantage. Read more…

Shipping & Returns

Hettich North America works closely with its distributors to make sure all of its products are available for quick delivery. Not only do we warehouse products in our North American facility, but we also maintain a regular delivery schedule with our headquarters in Germany. We aim to have your product available in as little as 2-6 weeks. Read more…

Hettich Warranty

Hettich Instruments, LP. (“Hettich”) warrants to the purchaser (“Customer”) that the Hettich product, including but not limited to the centrifuge, accessories, and individual components (“Product”), will be free of defects in workmanship and materials for a period of two (2) years from the date of shipment from Hettich. Read more…

Memmert Warranty

Memmert appliances are covered by the German statutory regulations concerning the 12-month warranty, by a 3-year guarantee (exception: 2-year guarantee for vacuum pumps and cooling units) for damage attributable to material and/or production flaws.. read more…


North America

100 Cummings Center, Ste 136L
Beverly, Massachusetts 01915
United States

Hours of Operation:
Monday – Friday 8:30 AM – 5:00 PM
Eastern Standard Time
Closed most Holidays

Toll Free: 1 (866) 370-4388
Phone: (978) 232-3957
Email: hello@hettweb.com