The HettServe Program
The HettServe program is a tailored proactive service program designed to boost efficiency, reduce downtime, extend asset life, and align maintenance costs with your operational goals.
The HettServe Program Offering
A tailored maintenance program focuses on solutions tailored to the specific needs of your equipment or facility. It involves assessing your operations to create a proactive maintenance schedule that includes regular inspections, servicing, and prompt repairs. This approach maximizes efficiency, minimizes downtime, extends asset life, and ensures cost-effective maintenance aligned with your operational goals.
Maintenance
Preventive maintenance ensures the safety and longevity of your equipment and allows us to predict future outcomes for continuous uptime and lifecycle planning.
On-demand service
Our technicians are available through virtual consultations, in-person visits, or phone calls, depending on the project’s schedule and urgency.
Contracts
Depending on your organization’s goals and objectives, we can tailor a preventative maintenance program that is right for you.
White glove delivery
Don’t sweat the details; we’ll hand-deliver and set up your equipment, ensuring your lab is up and running quickly. We can even provide quick start solutions to get you familiar with your Hettich equipment.
Installation/Operational Qualifications (IQOQs)
Our knowledgeable team is dedicated to supporting you through this process, ensuring your equipment meets your operational needs and regulatory requirements from the outset.
Product training
New to Hettich equipment, onboarding new staff, adjusting an application, or needing a refresher. We are here to help get your staff trained and ready for your routine.
Equipment consultation
Let our team help you plan your equipment needs, whether for a specific project, workflow adjustments, lifecycle management, or new product requests.
Warranty
Still under warranty? Not sure… We can assist you with warranty repairs or explore the possibility of a warranty extension.
At Your Service
The Hettich Technical Service team is committed to ensuring the smooth operation of your lab. By prioritizing preventive maintenance, we enhance the safety and lifespan of your equipment, while also allowing us to anticipate future needs for sustained uptime and effective lifecycle planning. We can customize a preventive maintenance program that aligns with your organization’s specific goals and objectives, ensuring you get the support you need.
Meet the team
Warranty
Both Hettich-branded products and our partner products come with generous warranties to ensure long-term, worry-free operation. A five-year warranty backs our Hettich-branded centrifuges and incubators.
Requlatory compliant
All equipment adheres to strict manufacturing compliance procedures for the consistent production and worldwide distribution of long-lasting, quality products that ensure consumer safety and maintain sample integrity.
Strategic partnerships
Our partners allow us to provide customers with high-quality equipment that is economical, safe, and dependable for long-term worry-free operation.
Made in Germany
Hettich products are manufactured in Germany and designed for exceptional quality, with dedicated support right here in North America.
Collaborative Support
Our sales and service teams work together to create a comprehensive customer support experience. By sharing insights on customer needs, the service team can anticipate issues and offer tailored assistance. Our localized presence allows us to grasp regional challenges, ensuring timely support.
Contact UsMore Reasons to Partner with Us
Local Representation
Knowledgeable and localized support throughout the United States and Canada.
Application Support
We offer product consultation and application assistance to configure the best package for your lab.
Post-sale Support
We provide post-sale product support and product training.
Expedited Orders
Our U.S. facility maintains a steady inventory of products for expedited order processing.
Vast Distributor Network
We have a vast distribution network to make the purchasing process quick and easy.
Made in Germany
Products are made in Germany for quality assurance and lasting performance.
Quality
High-quality products for long in-field service life and low-cost ownership. Hettich branded centrifuges and incubators are backed by a five-year warranty.
Long-term Partner
We are your long-term partner for the evolving lab. Our vast range of equipment allows us to adapt to your workflow as laboratory demands change over time.
Technical Service
Our technical support team brings decades of product knowledge and service programs to keep your lab running.
Product Portfolio
We offer a wide range of quiet, reliable, and safe laboratory equipment to meet the diverse needs of today’s evolving laboratories. In addition to our Hettich-branded centrifuges and incubators, we have partnered with manufacturers that provide high-quality equipment for cold storage and controlled environments, enhancing our offerings. This makes it easier for you to fulfill your needs, purchase, support, and maintain your lab equipment for the long term.
View our portfolioHow can we serve you best?
To learn how our products and services will benefit your lab, please complete the form below, and your local representative will get back to you as soon as possible.